crickex cx Privacy Policy

1 Introduction and Scope

crickex cx ("we", "our", "platform") is an online betting and casino service provider. This privacy policy ("policy") applies to the crickex cx website, mobile app, and all related services. When you create an account on our platform, use our services, or contact us, you are considered to have agreed to the terms of this policy.

The purpose of this policy is to clearly inform you about what information we collect, why we collect it, and how we use and protect it. Please read this policy carefully before using our services. You can also read our Terms and Conditions for full details on the terms of our services.

2 Types of Information Collected

crickex cx collects only the information necessary to operate the platform safely and effectively. The information collected is divided into two main categories:

2.1 Information You Provide Directly

The information you give us directly when registering an account and using our services includes:

• Full name and date of birth
• Email address and mobile number
• Bangladesh National ID or passport details (for identity verification)
• Payment information — such as bKash, Nagad, Rocket, or bank account details
• Username and encrypted password for login
• Messages and attached files you submit in support tickets

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Login time, session duration, and browsing patterns
• Financial transaction history (deposits and withdrawals)
• Gaming history and betting activity records

3 How Information Is Collected

crickex cx collects information through the following methods:

• Registration Form: Information you provide when creating an account.
• Transaction Processing: Information collected from the payment gateway when a deposit or withdrawal is completed.
• Cookies and Tracking Technologies: For platform navigation and session management.
• Customer Service Communication: Conversations with you via live chat or email.
• Technical Logs: Through server logs and analytics systems.

4 Purpose of Using Information

crickex cx uses the collected information for the following lawful purposes:

4.1 Providing and Operating Services

• Completing account registration and identity verification
• Processing deposit and withdrawal transactions
• Ensuring gaming access and VIP benefits
• Providing applicable bonuses and promotions

4.2 Security and Fraud Prevention

• Detecting and blocking unauthorized access to accounts
• Monitoring suspicious transactions
• Preventing the creation of multiple accounts

4.3 Improving Customer Service

• Providing 24/7 live chat and email support
• Tracking your issue history to provide faster resolution
• Evaluating and improving service quality

4.4 Fulfilling Legal Obligations

Providing required reports to authorities under applicable law and cooperating with investigations upon request.

5 Information Storage and Security

crickex cx follows industry-leading technical standards to protect your information. Our security measures include:

• SSL Encryption: All data transfers between you and our servers are encrypted using TLS/SSL technology.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is stored.
• Firewall and Access Controls: Only authorized staff can access specific data.
• Regular Security Audits: Our systems are reviewed regularly to identify any vulnerabilities.
• Data Retention Period: Information is retained for as long as your account is active and for the period required by law.

6 Sharing Information with Third Parties

crickex cx does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following situations as a normal part of operating the service:

6.1 Payment Processing Providers

Transaction information required for bKash, Nagad, Rocket, and bank transfer services is shared with the relevant payment providers. These providers handle information under their own privacy policies.

6.2 Technology and Service Partners

Minimum necessary information may be shared with contracted partners for game software providers, server hosting, and analytics services. In such cases, these partners may only use the information in accordance with our instructions.

6.3 Legal Obligations

Information may be provided as required to fulfill valid orders from competent authorities, court orders, or legal obligations.

7 Cookies and Tracking Technologies

The crickex cx website and app use cookies and similar tracking technologies. Cookies are small data files stored in your browser or on your device.

7.1 Types and Purpose of Cookies

• Essential Cookies: Required to maintain login sessions and security tokens — the platform cannot function properly without them.
• Functional Cookies: To remember language preferences, login details, and account settings.
• Performance Cookies: To analyze page loading speed and user experience in order to improve the platform.

7.2 Cookie Controls

Cookies can be disabled or deleted from your browser settings. However, please note that disabling essential cookies may cause crickex cx services to not function properly.

8 User Rights

Every member registered with crickex cx has the following rights regarding their own personal information:

• Right to Access: You can request to know what information is stored in your account.
• Right to Correction: You can request correction of inaccurate or incomplete information.
• Right to Deletion: Subject to certain conditions (where no legal obligation applies), you can request that your information be deleted.
• Right to Restrict Processing: In some cases, you can request that processing of your information be limited.
• Right to Portability: You can request that information you have provided be made available in a structured, machine-readable format.

To exercise these rights, contact our customer service team. On the Responsible Gaming page you will find more information about managing your account and setting personal limits.

9 Protection of Minors

All casino and betting activities on crickex cx are strictly limited to users aged 21 and above. We take the following measures to prevent participation by minors:

• An age verification process is followed at the time of registration.
• Identity is confirmed using a National ID or passport.
• Additional verification measures are in place for suspicious accounts.

We do not knowingly collect information from anyone under 18 or 21 years of age. If our attention is drawn to any minor's information having been collected, we will immediately delete that information and close the associated account.

10 Policy Changes

crickex cx reserves the right to change this privacy policy at any time. For significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Notify registered members via email or platform notification.
• Provide notice a reasonable time before important changes take effect.

Continuing to use the platform after changes have been made will be taken as your agreement to the updated policy. On our About Us page you will find more general information about crickex cx.

11 Contact

If you have any questions, requests, or complaints about this privacy policy, please contact us:

• Live Chat: 24/7 live chat on the platform (in Bengali and English)
• Email: [email protected]

Our customer service team will respond to your request as quickly as possible after receiving it. Requests related to data protection may require some additional time for verification.