Safe and Responsible
Betting Habits
crickex cx believes gaming is for enjoyment — not stress. We are always here to help protect you and your family.
Our Commitment
Minors are strictly prohibited from opening an account or taking part in any game.
At crickex cx, we want every player to enjoy a healthy and controlled gaming experience. Online betting is a form of entertainment — it should never be seen as a primary source of income. Playing within the right limits can make it an enjoyable experience.
Our Terms and Conditions contain detailed guidance on responsible gaming, including rules on account use, deposit policy, and self-exclusion.
We believe an informed player understands their own limits. That is why crickex cx provides various personal control tools that you can use from your account at any time. If you have questions, our FAQ page covers many common queries, or you can contact our support team directly.
Your Control Tools
Activate any of these tools from your account at any time — no delays.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once the limit is reached, the system will automatically block any additional deposits.
Session Time Limit
Set a time limit for each gaming session. When the time is up, you will receive a logout notification, which helps reduce the habit of playing for extended periods.
Temporary Break
Suspend your account temporarily for anywhere from 24 hours to 30 days. During this time, neither deposits nor betting will be possible.
Self-Exclusion
Activate a full self-exclusion for anywhere from 6 months to permanently. The account cannot be reactivated while exclusion is in effect.
Betting History
View a detailed record of your betting activity, wins and losses, and deposits. It is a useful tool for understanding your own patterns.
Reality Reminder
Receive a periodic notification reminding you how long you have been playing and how much you have spent in total.
Check Yourself
Ask Yourself These Questions
The questions below are not medical advice — they are here to help you become aware of your own habits.
- Are you spending beyond your budget and feeling regret afterwards?
- Do you feel the urge to keep placing larger bets to try to recover money you have lost?
- Are you hiding your gaming from family or friends?
- Do you want to stop but find yourself coming back again and again?
- Are you prioritising gaming over work, family, or everyday responsibilities?
- Do you feel restless, irritable, or anxious when you cannot play?
Warning Signs
If you notice any of these signs in yourself or someone close to you, take action right away.
Growing Financial Pressure
Betting with money set aside for essential expenses or savings, taking on debt, or borrowing money from others — these are serious warning signs.
Anxiety and Withdrawal
Excessive preoccupation with gaming, reduced social interaction, and sleep problems from playing late into the night — do not ignore these changes.
Strained Relationships
Arguments with family due to betting, a breakdown of trust with people close to you, or a negative impact on your personal and professional life.
Loss of Control
Setting your own limits but being unable to keep to them, and chasing losses by playing more in the hope of winning it all back — this cycle is dangerous.
Where to Get Support
Acknowledging the problem is the first step. Do not face it alone — seek help.
crickex cx Live Chat
Our support team is available on live chat 7 days a week, 24 hours a day. Get immediate help in Bengali to activate self-exclusion or set account limits.
Email Support
You can also send any responsible gaming request by email — in Bengali or English. Our team responds promptly and your information is kept completely confidential.
Family and Friends
Talk openly with the people close to you. The support of family is the greatest strength on this journey. Seeking help to rebuild their trust in you is not a weakness.
Professional Advice
Speak with a mental health specialist or counsellor. Mental health centres and hospitals in Bangladesh provide professional support for gambling addiction.
Your Privacy Matters to Us
When you contact us for self-exclusion or support, all your information is kept completely confidential. Our Privacy Policy explains in detail how we protect your personal information and the circumstances under which it is never shared with third parties.